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Treatlife light

Slayz
Community Member

My light does not want to reconnect to Google home app for my google device. I log back in to re-connect it and the light is on and good but when I sign in with the Google is says “offline” for like 2 seconds and it relays that 2 seconds to Google and Google says it’s online although it’s back to normal.

1 REPLY 1

JuanCH
Community Specialist
Community Specialist

Hi Slayz,

 

Thanks for reaching out to the community! I understand you were experiencing an issue where your Treatlife light bulb temporarily showed as 'offline' in the Google Home app, although it’s back to normal now. I'm here to help!

If you experience the same issue again, please consider the following:

  1. Check if your Google Home app is updated. Visit our helpful article for your reference: Update the Google Home app
  2. Make sure your Treatlife light bulb is properly set up and functioning within the TreatLife app.

Please keep me updated.

 

Sincerely.
Juan