Trouble Netflix connection

[Noura]

Netflix isn’t connecting to my chromecast 

[JenniferV]

Hi Noura,

Thanks for reaching out. Let's sort this out.

A few questions: what type of Chromecast device do you have? Is this only happening with Netflix or across all apps? Are you getting any messages when casting from Netflix?

Give these steps a try:

1. Clear the cache and data of the Netflix app.
2. Reinstall the Netflix app.
3. Cast from different Chromecast-enabled apps.
4. If you're using an iOS device, please turn on the Local Network Access.
5. Reboot your Wi-Fi router.
6. Reboot your mobile phone.
7. Reboot your Chromecast.
8. Try to use a different mobile phone.
9. Factory reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hey Noura,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer