Unable to login to Nest App and Unable to reset Password

[aileent]

I am trying to login to my Nest App on iOS 18.1.1 and the login fails. When I try to reset the password, I never receive an email with reset instructions and I am unable to login with my Google account either. Using the Google account loops back to the login screen.  On the web, I can login using my Google account.  Additionally, the Google Home app is also not working on the phone.  I know I am using the correct email address (it's the one I got my Nest report on 5 days ago) Any ideas on possible fixes?

[maedacortez]

Hi Aileent,

Thanks for reaching out. I understand that you are unable to log in using the Nest app or the Google Home app, and I'm happy to assist you! I have one question: have you tried using another phone device, and did it show the same inconvenience?

I will be awaiting your response.

Regards,

Manuel