Unable to reconnect to philips hue lights

[Pancakes]

I just had this issue with the google home whereby I removed the wrong smart light bulb from my google home and now I'm trying to reconnect it and add it back to my home but I am unable to. I hope there is a solution for that so that I can add the smart light bulbs back to my google home.

[stav]

I also have a similar issue with Philips Hue Bluetooth Lights. I used to be able to control them via the google home app WITHOUT bridge, but now when I try to add them, it says that I need a "google assistant device" in order to do so! What the H?

[GarrettDS]

Hey there, 

Sorry to hear about the troubles you’re having with your lights connecting with the Google Home app, I’m sure it’s confusing, but I’m happy to provide some clarity. 

I have sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.

Have a great day. 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[stav]

I have followed your suggestion to send feedback through the app, however I have yet to received anything back. If you have any further suggestions that might help with the issue, they would be appreciated.

Kindly, 

S

[GarrettDS]

Hey there, 
Unfortunately that is all we have at this time as our engineering team looks into these feedback reports and reviews them. 

I apologize for the frustrations around this. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you had seen our response. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[stav]

What response are you referring to? That the engineers are busy?

[GarrettDS]

Hey there, 
Glad to see that you were able to view our response. Unfortunately since there are no further updates to this, we will lock this thread and we will provide any further information here as we get it. 

Best regards, 

Garrett DS