Video history - no events recorded

[Joepilling]

I have nest camera set up and the subscription. The camera is battery powered. It shows recent history but when viewing full history there’s no events recorded. What do I need to do to get this working please?

[EmersonB]

Hello Joepilling,

Thanks for posting here in the community. I understand that you can't see your event history and I know it's confusing when you have an existing subscription. To know more about this, I'd like to ask some questions: are you signed in to your same email address? Are you trying to access your Nest camera from the home where your subscription is applied? Can you tell me what type of Nest Aware subscription you have? What type of Nest camera do you have?

Keep me posted.

Best,
Emerson

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Emerson.

Thanks,

JT

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Emerson and JT.

Thanks,
Archie