Wired door camera, Nest hello dropped offline.

[nestprofile1]

Can't get it connected to wifi now, I have reset everything and pushed the factory reset button.  I do all the reinstall steps and get "something went wrong" when I try to wifi connect. Other devices are working fine. I have deleted and reinstalled the APP. It's been working perfectly for over a year.

[janthadeus]

Hi nestprofile1,

I’m sorry to hear that and for the delayed response here. Let’s see what’s going on — a few questions: what’s the status light of the doorbell? How far is the doorbell from the router? What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the doorbell? Also, were there any changes to your Wi-Fi network?
 

Looking forward to your response.

Thanks,

JT

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[LovelyM]

Hey nestprofile1, 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Thanks, 
Lovely