cameras offline

[mtoddbarnes]

How do I get my cameras back online?  Other devices are working fine.

[Aridroid13]

no están brindando soporte tengo la misma situación 

[DeboraJ]

Hi folks,

Thanks for reaching out to the community! I understand that you have been experiencing some issues regarding that your cameras are offline on your app, let me help you with this!

Before we move forward, I need some information to provide you with the most accurate steps:

• What is the make and model of your cameras?
• When did the issue start?
• Can you see any LED light on your cameras? If so, what is the color of it?
• Did you do any changes on your environment, like change the wifi name or password 
• Are you getting any error messages? 
• How many cameras do you have?
• What is the app that you are using? 

Once you fill out this information, I will be more than happy to assist you!

Best regards,

Debora

[Aridroid13]

1.- Google nest cam outdoor (2) , Google nest cam indoor. 

2.- Hace unos 12 días.

3.- Veo luz Led de color Verde que se apaga suavemente hasta volver a encender. 

4.- Realize la migración Solicitada de la app Google Nest a  la app Google Home. 

5.- No aparece ningún mensaje de error.

6.- 3 Cámaras en total.

7.- Google nest Detecta las cámaras , pero llega un momento en que dice que continúe la configuración en Google Home y ya no permite seguir adelante. 

Google Home definitivamente NO detecta las camaras. 

[DeboraJ]

Hi folks,

Thanks for the information provided! I appreciate it. In this case, let’s try the next steps. First, let’s check if we can reconnect your cameras manually to your Wi-Fi network. To do that, please follow these steps:

• On the Nest app home screen, tap Settings (gear icon).
• Select Home info, then Home Wi-Fi help.
• Select the camera you want to update.
• Tap Start and then Update settings.

Please try this and let me know how it goes!

Best, 

Debora