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ios device unable to use remote for TV

Community Member

Hello everyone

I bought a new TV a week ago.
The TV runs on Android TV 11. Now the TV is in my google home, but as soon as I want to open the remote control on my Iphone 12 IOS 16.1.2 I keep getting the message: full remote control not available make sure your streaming device has the latest software has. Now my TV is up to date, and so is the app and my phone. I also have the app on my tablet Samsung Tab A7 Android 12, and here it works just fine. I have tried reinstalling the app several times and also restarting my TV but to no avail. Can someone help me?