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"Play 3AW" doesn't work any more

noelm
Community Member

Both Home Nest's have stopped "playing 3AW Melbourne" and won't play from radio app or any other. This started happening on 4/4/2023

20 REPLIES 20

JABK
Community Member

We have found the same issue…very disappointed. Found some info re: Google having to stop certain functions due to a legal stouch b/t Sonos and Google Maybe the reason??

Labasa
Community Member

Similar problem for last 3 days, no 3AW with all other stations OK

PKelly
Community Member

No 3AW since April 5. No issues with other stations.

Joeys
Community Member

3aw stopped playing on my google mini as well. Don’t understand as I can get radio national.

ABC_085
Community Member

Have you been able to solve the problem please? 

Joeys
Community Member

I emailed 3aw and they said google are aware of it and are trying to fix the problem. It’s to do with radio app it’s streamed through.

Metalfossil
Community Member

Yes, mine also. Problem commenced on Thursday.  It worked again briefly during the day. However,  since Friday, unable to stream 3AW. 

Mezza
Community Member

Can someone please solve this problem with 3aw ? Or do I buy a radio that isn’t google. 
thankyou

Jiminhno
Community Member

Same issue here, I've noticed of late the voice assistant has been terrible, on my connected devices, especially the nest Hub, the 3aw issue is new, so frustrating, when it says I don't know but here's what I found on the internet 😏

Mezza
Community Member

This is 3aw response - 

Unfortunately 3AW is not currently accessible on some Google devices.

At this stage it appears a Google update has caused the issue. Commercial Radio Australia (which runs RadioApp - the app which our stations stream through on Google devices) and Google are aware of the issue and are working on a fix.

In the meantime, you can still stream us via the 3AW app or website.

Apologies for the inconvenience.

CumminityPosts
Community Member

My work around has been to use the Radio app on my phone, click on 3aw, hit play and then cast it to my google device. Short term fix

As a regular user of Cast my Audio (audio books), the voice is usually crystal clear and it has not been since 4/4/23. Perhaps associated with the same problem?

CumminityPosts
Community Member

I have been advised by google to log a fault here goo.gle/2NvQG6R

We'd suggest sending us feedback through your Google Nest devices with the keywords "GHT3 Unable to play [Radio station] via [Radio partner]". This will give our team more details to work with.

CumminityPosts
Community Member

Whatever the problem was it has now been fixed

I'll have to try this tomorrow morning. See if it's indeed fixed

LovelyM
Community Specialist
Community Specialist

Hi folks, 

We appreciate your reporting about this issue. I believe our team has already mitigated the issue and is rolling out the fix. I want to confirm that this is already sorted out on everyone's end, so tell me if you're still experiencing any difficulties so I can be of assistance.

Many thanks, 
Lovely

Mezza
Community Member

All fixed

Thankyou so much 

Jiminhno
Community Member

So far so good, it's back to working again 👌

JABK
Community Member

So pleased 3AW is back on again…thanks for the update

Muddi
Community Specialist
Community Specialist

Hey everyone,

 

Happy to hear that your issue on playing radio is now resolved! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

 

Cheers,

Muddi