04-06-2023 05:55 PM
Both Home Nest's have stopped "playing 3AW Melbourne" and won't play from radio app or any other. This started happening on 4/4/2023
04-08-2023 06:18 PM
We have found the same issue…very disappointed. Found some info re: Google having to stop certain functions due to a legal stouch b/t Sonos and Google Maybe the reason??
04-08-2023 06:29 PM
Similar problem for last 3 days, no 3AW with all other stations OK
04-08-2023 08:38 PM
No 3AW since April 5. No issues with other stations.
04-08-2023 07:03 PM
3aw stopped playing on my google mini as well. Don’t understand as I can get radio national.
04-09-2023 02:20 AM
Have you been able to solve the problem please?
04-09-2023 07:19 PM
I emailed 3aw and they said google are aware of it and are trying to fix the problem. It’s to do with radio app it’s streamed through.
04-09-2023 01:34 PM
Yes, mine also. Problem commenced on Thursday. It worked again briefly during the day. However, since Friday, unable to stream 3AW.
04-09-2023 04:39 PM
Can someone please solve this problem with 3aw ? Or do I buy a radio that isn’t google.
thankyou
04-09-2023 04:48 PM
Same issue here, I've noticed of late the voice assistant has been terrible, on my connected devices, especially the nest Hub, the 3aw issue is new, so frustrating, when it says I don't know but here's what I found on the internet 😏
04-09-2023 07:33 PM
This is 3aw response -
Unfortunately 3AW is not currently accessible on some Google devices.
At this stage it appears a Google update has caused the issue. Commercial Radio Australia (which runs RadioApp - the app which our stations stream through on Google devices) and Google are aware of the issue and are working on a fix.
In the meantime, you can still stream us via the 3AW app or website.
Apologies for the inconvenience.
04-09-2023 08:42 PM
My work around has been to use the Radio app on my phone, click on 3aw, hit play and then cast it to my google device. Short term fix
04-12-2023 01:35 PM
As a regular user of Cast my Audio (audio books), the voice is usually crystal clear and it has not been since 4/4/23. Perhaps associated with the same problem?
04-12-2023 05:22 PM
I have been advised by google to log a fault here goo.gle/2NvQG6R
We'd suggest sending us feedback through your Google Nest devices with the keywords "GHT3 Unable to play [Radio station] via [Radio partner]". This will give our team more details to work with.
04-13-2023 11:23 PM
Whatever the problem was it has now been fixed
04-14-2023 12:10 AM
I'll have to try this tomorrow morning. See if it's indeed fixed
04-14-2023 03:20 PM
Hi folks,
We appreciate your reporting about this issue. I believe our team has already mitigated the issue and is rolling out the fix. I want to confirm that this is already sorted out on everyone's end, so tell me if you're still experiencing any difficulties so I can be of assistance.
Many thanks,
Lovely
04-14-2023 04:55 PM
All fixed
Thankyou so much
04-17-2023 04:26 PM
So far so good, it's back to working again 👌
04-17-2023 05:31 PM
So pleased 3AW is back on again…thanks for the update
04-17-2023 10:58 PM
Hey everyone,
Happy to hear that your issue on playing radio is now resolved! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
Cheers,
Muddi