"Sorry it looks like those lights haven't been set up yet"

[Skeletal007]

My google voice home app used to work, but it is not working right now. I factory reset my phone, re-added / linked each light switch, and even said:" google Sync my devices," but no matter what I do, I'm still getting the same error: "Sorry, it looks like those lights haven't been set up yet." When I looked at the google app, I could toggle the light on and off. I heard on multiple sites that it had been resolved, yet I'm still experiencing the same **bleep** issues no matter what I do. I made sure my phone ( Samsung S22 Ultra) was updated; I removed each app, and still not working. 
Is anybody else experiencing the same issues, and how to fix them? 

[LovelyM]

Hey Skeletal007,

Thanks for reaching out to the Community forum. We'd love to help.

A few questions: what's the manufacturer of your smart lights? Were there any changes on your network or devices when the issue started?

Please try to rename the smart lights to see if that resolves the issue. Here's how: open the Google Home app > Touch and hold your light icon > Choose Settings > Name > Edit the name > Save.

Looking forward to your update. 

Regards,
Lovely

[Skeletal007]

I removed all of them and re-added them. I got multiple manufacturers, for example ( Tp-link Kasa, Treatlife, Kwikset, Yale Access, Cync ( C by GE), etc. I removed all of them. I even Factory reset my Phone, but all the google hub max is still not working, and not able to do it. 

[Skeletal007]

I tried to sync all my devices but was not able to do it. I'm getting the same error. I reboot / Reset my phone and still gives me the same errors. Is anybody else getting the same error? 

[LovelyM]

Hey Skeletal007,

Thanks for posting and I'm sorry for this experience.

It seems like you already created another thread about this concern, so I'll merge this with the main post so we can communicate effectively. You can follow the main thread for updates because this one will be locked automatically once merged.

Cheers,
Lovely

[Skeletal007]

I removed all of them and re-added them. I got multiple manufacturers, for example ( Tp-link Kasa, Treatlife, Kwikset, Yale Access, Cync ( C by GE), etc. I removed all of them. I even Factory reset my Phone, but all the google hub max is still not working, and not able to do it. 

[LovelyM]

Hello Skeletal007,

If possible, create a new Home structure in the Google Home app and link your third-party manufacturers there. Once you get them connected, let me know if you still get the same message.

Try checking if you can use your phone to control the smart devices via voice commands. In that way, we can isolate if the issue is only happening with the Google Home and Nest devices or with the Google Assistant on your phone.

Kind regards,
Lovely

[LovelyM]

Hi Skeletal007, 

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Cheers, 
Lovely

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan

[Skeletal007]

How you will locked this thread? Someone reply to me yesterday and today you locking it? Why? How? So someone told me to do something and I DID IT AND YET STILL SAME THING. SAME ISSUES. Now saying locking my thread as im still having the same issues. I been posting and you guys taking your sweet time to answer but when you guys answered i should drop everything I'm doing to reply and do what you guys asking me when i been trying and doing all the stuff you guys told me to do before i even created this post. 

[Skeletal007]

Any Updates on this

[Dan_A]

Hey there Skeletal007,

Apologies for the inconvenience. It would help a lot if you could do a sequential reboot on this one:

1. Unplug the power cord of your router, followed by your Nest speakers, and then your smart lights.
2. Plug them back in after 3 minutes in order.
3. Restarting your phone might also help.

If it persists, restore your Nest device to its default and original settings by doing a factory reset. Since what you have is a Nest Hub Max, please follow the instructions step by step:

1. Save any important footage from your device's video history.
2. Remove your Nest Hub Max from the Google Home app.
3. On the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.

Let me know how it goes.

Thanks,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Skeletal007]

I'm not sure if all my devices have issues, but for some reason, only my Samsung TVs work with voice. I can turn my lights off manually on the app, but by voice, getting the same error message no matter what I do. I created: 
- A New Home
- I added them one by one
- I even factory reset my google hub max 
- I readded them to the new home
- I factory reset all my switch lights 
- I created new wifi just for them 
Still nothing. Not able to work. I'm able to control them via the application but voice, nope. 

[Muddi]

Hey Skeletal007,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Skeletal007]

All Done. 

[Muddi]

HI Skeletal007,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Muddi