Hi @jon8363937
Thank you for reaching out to the community! I understand you're experiencing issues turning off the surround sound on your device. I understand this feature can be inconvenient, so I'm here to assist you.
To provide the most accurate troubleshooting steps, I need some information about your device:
When attempting to turn off the surround sound, did you receive any error messages or encounter any issues?
- When did this issue begin?
- What type of device are you using?
- Which application are you using?
I will be ready to assist you further once I have this information.
Best regards,
Debora
