being double charged for nest camera

[mrtapman]

I recently discovered that I have been getting double charged for my Nest subscription since November of 2020 when Google took over Nest and changed plans (being charged for my old plan that does not exist anymore and the new one). I've contacted Google multiple times without a solution.  When I call Google they assure me they are working on the issue and will get back to me in 1-2 business day, only to tell me they need more time and get back to me in 1-2 more business days. This has been going on for a week where I just keep getting pushed around. I have had Nest for several years since no ha got back with me I have taken up the dispute with my credit car company credit card company to block the charges. The lack of resolution is frustrating and disappointing.  You owe me 300.00 for the charges over the last two years.

[simon13]

I'm sorry to say I've had very similar issues, with funds charged and no service provided. WTF is going wrong over at Google?? 

[Brad]

Hi there, 

I understand how upsetting this may be, and I'm happy to assist you. I am afraid that we are unable to assist with billing-related concerns here in the forum. If you need to manage your subscription, here is a link on how to manage your subscription. You can also reach out to support by filling out this form. Once filled out, they will reach out to you directly. 

Best regards,

Brad

[mrtapman]

You owe me $300 for being double bill for 2 years you admitted that's the problem and you still haven't fixed it so I look at what you're doing as a scam you probably got millions of dollars from doing this holding people's money and you should be looked into from the government for doing this.

Jim

[Brad]

@mrtapman 

I am afraid we are unable to assist with billing-related inquiries here in the forum. Please fill out the form I sent, or contact support for further assistance. 

Best regards,

Brad

[Brad]

Hi there,

Just checking in on this thread to see if you have been able to reach out to support yet. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad