Nest app not working

[Marshall2u]

We have two nest protect smoke alarms and for the last few months we have been unable to log into the nest account, we just go round in circles. Even tried logging in on our lao tops and nothing. I know the smoke alarms are still working, but we have no way of monitoring or checking the settings, not impressed, as were thinking of getting another one, but now not so sure!

[MplsCustomer]

@Marshall2u 

What happens when you try to log into the Google Nest app from your phones? What happens when you try to log into the home.nest.com website from your laptops?  Are you using a Google Account to log in, or do you still have an old, unmigrated Nest Account?  (Google Nest started trying to get people to migrate to a Google Account over 3 years ago.)

[janthadeus]

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need anything else.

I appreciate your help, MplsCustomer.

Thanks,

JT

[EmersonB]

Hello everyone,

@Marshall2u, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks for lending a hand, MplsCustomer and JT.

Regards,
Emerson

[EmersonB]

Hey Marshall2u,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
   
Best,
Emerson