Nest thermostat

[Harjinduppal]

Subject: Support Request for Google Nest Thermostat Upgrade

Hello Google Nest Support,

I have a Google Nest thermostat that is no longer connecting. Below is the serial number for reference:

Serial Number: ##

I also learned that older Nest thermostats may be reaching end of support and that upgrade options are available. Since I currently have two older Nest thermostats, I would like to request a coupon code or gift card toward upgrading to the latest model.

Please let me know the next steps. You may contact me by phone or email at #.

Thank you for your assistance.

Best regards,

[jenniffert]

Hi Harjinduppal,

Thanks for reaching out to the community! I understand you're having connection issues with one of your Nest Thermostats and are also interested in an upgrade offer for your two older models due to the upcoming end of support. No worries, I can certainly help you with that!

First, regarding the upgrade offer for older models, owners of the Nest Learning Thermostat (1st and 2nd gen) will be contacted via email with more details, including a personalized link to access the offer. If you haven't received it yet, please check all of your email folders, including spam and trash, for the address linked to your devices.

To address the connection issue with your thermostat, could you please provide the specific model? Knowing the exact model will help me give you the most accurate troubleshooting steps. Here’s a helpful article about how to identify your thermostat model.

Keep me posted.

Best regards,

Jenniffer