Protect Setup Stalls with Error P030

[erussell3rd]

Hi,

I have two Nest Protect alarms to install and the setup fails with error P030 when it tries to "collaborate" with my Nest Thermostat. I've seen workarounds where you either have to REMOVE the existing device (i.e. the Nest Thermostat) or create a whole new location/home. I find both of those so called solutions completely unacceptable. For one, I do not want to lose my thermostat settings and history, nor do I want to have to manage two different homes.

Very, very, VERY frustrated by these products!

Regards,

Ed

[aatienza]

Hey erussell3rd,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of Nest Protect do you have (1st Gen, 2nd Gen)? Could you try setting up your Nest Protect near your thermostat? If that doesn't work, try resetting your Nest Protect to its default settings to see if that helps.

Looking forward to your response.

Thanks,

Archie

[Markjosephp]

Hello there,

Thanks for assisting, Archie.

@erussell3rd, I wanted to see if you still needed help. It appears that you're having issues connecting your Nest Protect to your thermostat. Please check these for pairing requirements.

• Nest app version 5.0 or higher
• A mobile device that supports BLE (Bluetooth Low Energy)
• A Wi-Fi access point that supports 2.4 GHz
  Note: Nest Protect doesn't support 5 GHz Wi-Fi connections.

Also, please have a look at this article and let us know if you need more help.

Regards,

Mark

[Markjosephp]

Hi erussell3rd,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark