Broken Thermostat and Broken Warranty Page ("please escalate the issue")

[GnarlysDad]

I am trying to file a warranty claim for a defective Nest thermostat and the warranty page also appears to be defective. Who was the brilliant product team that asked the user to escalate the issue with no instructions for how to escalate the issue? 

[Markjosephp]

Hello GnarlysDad,

Thanks for reaching out about the broken form. I'd be happy to take a look at this for you.

Could you provide more details about why you're opting to have your thermostat replaced? What specific type of Nest Thermostat is this? Also, could you provide a rundown of all the steps you've tried?

I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Markjosephp]

Hi GnarlysDad,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Regards,
Mark