Can't control temperature on the Nest app

[mitejoe]

When I go into the Nest app, it shows "HOME" and underneath it, "Add Product." My thermostat is already connected, so that's not the issue. If I click on "HOME" it gives me the option of changing to "AWAY." Under home, there's the outside temp. I do not see the indoor temp or any option to change it using the app. I've had this thermostat and app for about 4 or 5 years with no issues. Can someone please help? 

[alejandom]

Hi @mitejoe,

I understand how frustrating it must be to have trouble controlling your Nest thermostat through the app, especially after using it without issues for so long. It sounds like you've hit a roadblock, and I'm here to help.

Let's work together to get this sorted out. To start, I'm going to do some questions to pin down what is happening: 

• Could you please tell me what is the exact model of your Nest thermostat? 
• have you tried restarting both your thermostat and your phone? Sometimes, a simple reboot can resolve unexpected issues.

I'm here to assist you further, so please don't hesitate to share any additional details that might be helpful.

Best regards,

Mario.

[mitejoe]

Hi Mario, thank you for answering. I have rebooted the phone. How do I restart the thermostat? Would that mean I would have to reprogram it? I have a Google Nest learning thermostat, 3rd generation, purchased on July 20, 2018.

 

[alejandom]

Hi @mitejoe,

I hope you are well. I'm sorry for the long way, let me explain to you how you do a restart of your Nest Learning Thermostat 3rd gen:

Go to Settings  >  and then Reset > then Restart

If you want to know more information about how you restart your thermostat here is a link with more details to do it, further moreover If a restart doesn't fix the issue don't hesitate to let me know.

Best Regards, 

Mario. 

[mitejoe]

Your suggestion didn't work. I found the solution though. I uninstalled the app and reinstalled it. Perhaps I should be employed by Google? 

[alejandom]

Hi @mitejoe,

Glad you were able to resolve the issue by reinstalling the app. Your feedback is valuable to us. If you encounter any further problems, don't hesitate to contact us.

Regards,

Mario.

[Angel0505]

Hello, I'm also having the same issues with the nest app. I tried to uninstall and install the app. I have also tried a restart but still can't control my thermostat with the nest app. 

[AxelD]

Hi Angel0505,

Thanks for posting in the Community! Sorry to hear that you’re not being able to control your Nest Thermostat on the Nest App. No worries, help is here! To provide the best possible assistance, please let me know which Nest Thermostat model you own.

Keep me posted.

Regards,
Axel.