Cannot add thermostat to the app

[Scooter821]

I have tried everything I have two other nests working and thus was connected before burt went off line I fixed that issue but had to delete the thermostat from the app and now I can’t add it back it’s a nest e 

[Scooter821]

Does anyone have an 800 number for Google nest help

[Jenelyn_O]

Hi there,

@eveluna, thanks for your help.

@Scooter821, I saw your post and wanted to chime in — I'd love to help.

The Nest Thermostat E needs to reset the account connection before adding it back to the account. Just go to the device settings then reset and select account connection. 

Let me know how it goes. 

Regards, 

Jenelyn

[Jenelyn_O]

Hi Scooter821,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi Scooter821,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Jenelyn

[Scooter821]

Yes it worked my post kept being kicked back

soeryvfie delay and thank you

[Jenelyn_O]

Hey Scooter821,

Awesome, glad to hear! Thank you for the update. 

Please let me know if you have other concerns or questions as I'll be locking this thread after 24 hours.

Best,

Jenelyn

[Anonymous]

You'll have to reset the thermostat. Then, try adding it again to your account from the app.