Delay receiving Gen4 replacement thermostats

[swe211]

After about 20 days from initial submission and 2 case numbers, I received my discount codes and ordered my 3 replacement Gen 4 Thermostats. Any idea on the fulfillment time from Google?

[jenniffert]

Hi swe211,

Thanks for reaching out to the community! I understand you're asking about the delay and fulfillment time for your three replacement Nest Learning Thermostats (4th gen), which were ordered with the discount promo code. No worries, I can definitely assist you with this!

To better address this situation, I recommend you first check your inbox for a tracking email from Google Store. If you can't find the tracking email, I suggest reaching out to our friends at the Google Store Help. They are the experts who can provide the precise fulfillment status for your order.

Keep me posted.

Best regards,

Jenniffer