01-14-2024 06:50 PM
02-01-2024 09:48 AM
Hello BMill,
It appears you've been dealing with some issues with your new Fujitsu dual-fuel heat pump and Nest Learning thermostat. But I appreciate that you've been troubleshooting and finding temporary solutions like rebooting the thermostat and adjusting the temperature cutoff.
Since you've already received a replacement thermostat from us and the problem persists, it might be worth checking the compatibility and settings of your heat pump system. Sometimes, certain systems may require specific configurations or adjustments to work seamlessly with smart thermostats. I'd love to know more about this.
Could you share with us your previous support ID number? Also, gather the power readouts on your thermostat in the Technical Info settings.
I'll look forward to your response.
Best regards,
Mark
02-04-2024 11:16 AM
Mark,
Thanks for offering to help. I have replaced the Nest thermostat with a different brand smart thermostat and the new one has been working for 2 weeks without issues. HVAC technician and Fujitsu tech support both said the problem was probably the Nest and that I could be damaging the heat pump running it with the Nest. So I had to swap it out.
02-04-2024 02:54 PM
Hi there,
Thanks for letting us know. Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done?
Best,
Zoe
02-08-2024 07:48 AM
Hello BMill,
We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!
Thanks,
Mark