Hi @Mir101780,
Thank you very much for contacting this community! I completely understand the issue you've had with your unit not cooling. Now, after the checkup, you're receiving a message in the app. I know the $400 you spent is significant, especially for problems like these. Don't worry, I'm here to help you!
To share the correct troubleshooting steps I'd like to ask you some questions:
- What type of Nest thermostat do you have?
- Did your utility company install a box on your HVAC system that turns the system off during high demand (peak) times to save energy?
- When did cooling last work?
- Which wires do you have installed in the thermsostat?
- You're seeing a message saying "the unit will start soon" in the app. Could you send a photo of it?
- Have you recently changed the air filter?
- Please share with me the Nest Thermostat's power readouts (battery status, VIN, VOC, IIN). You can find this information by following these instructions:
- Nest Thermostat: Open Google Home app > Tap Favorites or Devices > Select your thermostat > Tap Settings > Device information.
- Nest Learning Thermostat: Open Nest app > On the home screen, select your thermosta > Tap Settings > Technical info > Power.
Keep me in the loop and feel free to share any additional details you think might be relevant.
Best regards,
Eduardo
