Fourth gen nest upgrade

[Dsmyrie]

I received an email with a promotion to upgrade to the 4th generation nest thermostat. It says the promo would be applied at checkout.  When I go in and add the thermostat to my cart it goes through the checkout process and doesn’t allow the promotion to be applied to my account. I had three eligible thermostats of which I upgraded one last month. Looking to upgrade the other two now. 

[Derickf]

Hi @Dsmyrie,

Thanks for reaching out to the community. I understand that you're having trouble applying the Nest Learning Thermostat (4th gen) promotion at checkout, despite the email stating it would apply automatically. I'm happy to help.

The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,

Derick.