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Getting out of the Nest Google Home setup mode on my thermostat

PagoBoi
Community Member

‎08-11-2024 08:18 PM

Please help, after reset and all…I cannot seem to get out of the ‘Continue Setup in the Google Home App’ message.  What do I do please?  I’ve removed/replaced batteries and turned off our power for the house and nothing, this is also an already installed system and needed to factory reset for a new user.  Any help is appreciated.

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sterlinghawk
Community Member

‎08-14-2024 11:53 AM

It's not a power issue.  I had the same issue about 6 months ago.  I like using my iPad because I can see better.  I was 1 ft away from the device.  It was doing what you are talking about using the iPad, the same bat channel, etc.  Then I tried my Android phone, and it worked.  Not a surprise since Samsung/Android/Google.

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