Heat link dead

[JD9]

Hi,

a few days ago our 3rd gen Nest thermostat (serial number ################) showed the error code h72. I checked the heat link and it looks pretty dead to me. No lights, even after complete power cycling - all cables connected. From what I see here and elsewhere on the net this is a common problem with these heat links. Can you please get in touch, so that I can ask for a replacement? Thank you

[SoriaD_ · Accepted solution]

Hello @JD9 

Thanks for reaching out to our community about your Thermostat control. Don't worry, I'm happy to help you with that.

To get the best assistance, please Fill Out This Form. This form will connect you directly with our specialist team, who can diagnose the issue and offer tailored solutions.

Feel free to reply to this post if you have any general questions about your thermostat while you wait for a response.

We're here to help!

Best regards,

Douglas

[JD9]

Hi SoriaD,

many thanks for your help. Through the chat I could arrange for the heat link to be replaced. This should resolve the problem.

Best Regards,

Jörg