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Heater won't turn off with Nest thermostat

Community Member

Ac works fine and turns off as set most of time the heater will not. It keeps running and getting hotter so then I have to turn on the AC to cool off the house and then I turn off and eventually it turns off but not right away.



Community Specialist
Community Specialist

Hi pfromtexas,


I'm sorry for the trouble this may have caused you — let's see what's going on.


Let's give these steps a whirl:


  1. Please share with us a photo of your thermostat's wiring.
  2. Disable the Home/Away Assist. 
    1. Open the Nest app, go to Settings > Home/Away Assist > Home or Away, and switch off automatic switching.
  3. Remove action from the Google Home app.
    1. Go to Routines > Home or Away, then remove the thermostat action if it exists.
  4. Clear all temperature schedules.
  5. Check its power readouts from the "Technical Info" settings.
  6. Restart your thermostat to refresh.


Keep me posted on how it goes.




Hey there,


I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.



Community Specialist
Community Specialist

Hey there,


I wanted to check in, and let you know that I will be locking the thread in 24 hours.


Best regards,