Hi @Jillmckee,
Thank you for posting in the community. I’m sorry to hear that the heating on your thermostat is not working. But don't worry; let's get that sorted out.
I'd like to ask you a few questions in order to gather more information about the concern and find the best way to fix it.
- What type of thermostat do you have?
- Do you see any “error code” on your thermostat? If yes, let me know what the exact error is.
- What type of HVAC system do you have?
- What wires do you have connected in your thermostat?
Please let me know if you have any other relevant information.
Best regards,
Lusvin.
