Lost the Hot Water setting after reset

[BradleyClarke]

Hello, I have reset the setting and wiped clear - now I have no domestic hot water settings?

The previous home owner did not log out so I could not set up the app as registered to their account and i had just been using the thermostat for controls for 1 year.  So I did a reset, now it only controls the heating and the hot water setting has gone. It used to be the 3rd option on settings saying " Hot water schedule - enabled" (image below)

Now this setting is not there and I have lost my hot water to all my taps etc.!! 

Any ideas please ASAP as I am not keen on cold showers!!

I cannot find a tech helpline, have we moved on from humans looking after clients now?

 

[Jenelyn_O]

Hi there,

Thanks for posting in the Google Nest Community forum. I'm sorry for the delay. In what state are you located? 

Best,

Jenelyn

[Jenelyn_O]

Hi BradleyClarke,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Markjosephp]

Hello folks,

Thanks for the help here, Jenelyn.

@BradleyClarke, I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Regards,

Mark