My attempt to order 2 Gen 4 Learning thermostats to replace my Gen 2 thermostats fails

[Rmurray]

We have two 2nd Gen Learning thermostats.

We used the link in our Email to attempt the purchase of two Gen 4 thermostats. We have two Gen 2 Learning thermostats that have been working for years BUT we are able to order only ONE new Gen 4 Learning thermostat.

I emptied the cart to abort and tried again but it said only 1 order per household.

Documentation says up to 3 can be ordered but that is not the experience we encountered. We want to order almost $300 of products.

How can we order 2 new thermostats to replace our existing Gen 2 thermostats?

Thanks in advance,

Richard

[AndersC]

Hi @Rmurray,

Thank you for posting in the community. I understand that you're having trouble placing an order for two Nest Learning Thermostats (4th gen) after receiving a promotional email due to the upcoming end of support for Nest Learning Thermostats (1st and 2nd gen). I appreciate you mentioning that you've already tried emptying the cart and reordering. I'm happy to assist you.

Based on the information provided, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your 'Community Thread' and your 'Community Username.'
Don't hesitate to reach out if you need help or have more questions in the future.

Regards,

Anders