My google nest won’t connect to Wi-Fi

[Mattsanders]

For a few weeks now my google next won’t connect to Wi-Fi and can’t find any networks. It’s not the WiFi connection and I’ve done a factory reset several times. 

[pvdmac]

I contacted # and they were most helpful and got my problem solved.

[pvdmac]

#

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

@pvdmac, thanks for posting on this thread. I'm glad to hear it has been sorted out for you. If there’s anything else I can help you with, please let me know.

I'm sorry to hear that you're having issues connecting your thermostat to your Wi-Fi network, and I appreciate the steps you've taken, @Mattsanders. A few questions: are you getting any message codes or a report on its network settings? Have you tried the steps in this guide? Also, please check your thermostat's power readouts in its "Technical Info" settings. If the battery level drops to 3.7V, try charging the thermostat display for an hour to recharge before trying it again.

Please let me know how it goes.

Regards,

Mark

[Markjosephp]

Hi Mattsanders,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Markjosephp]

Hey there,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark