My new Nest thermostat won't connect to the Nest home.nest.com

[bobnolte]

The old Nest thermostat used to connect.

I believe it is a model 1-4

[aatienza]

Hey bobnolte,

Thanks for reaching out. Let's see — could you check if you're using the same account on your Nest app? If you have multiple home structures, check all of them to see if it shows there.

Check out this link to learn more about Google Home for web and Nest web app.

Thanks,
Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie