Nest Factory Reset - Now won't connect to Google Home

[Huskychemist]

Hello,

I moved into a new condo with a Nest. It worked as an analog thermostat just fine.

I wanted to connect to my phone, so I tried connecting. It wouldn't work, so it suggested a factory reset. I did that.

Now the Nest says "Continue setup in the Google Home app." I did that. Used the bar code and everything. But the Nest still won't connect. And now I don't have a thermostat at all.

Any suggestions?

I'd be happy even just to have my analog thermostat back.

[aatienza]

Hey Huskychemist,

Oh no! I'm sorry to hear that. What's the exact message are you getting? What phone are you using (Android, iOS)? How far is your thermostat from your Wi-Fi router? Are you using a dual-band router (2.4GHz and 5GHz)? If so, which band are you trying to connect your phone and thermostat to?

Looking forward to your response.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie