Nest Learning 4th Gen won’t automatically go into Eco Mode when I’m away

[Anbessa0408]

I currently have the 4th gen thermostat set on daily schedules (Mon-Sun) for Comfort and Sleep, however I thought the thermostat was capable of overriding those schedules when it did not detect presence and/or my phone (only device connected to it) was away and switching to Eco mode. However looking at my energy usage, it’s been consistently running on the schedules even when I’m away for days at a time. Am I misunderstanding what the thermostat is capable of? For context, I’ve already done all of the troubleshooting steps in this thread and it doesn’t seem like a resolution was ever come to here:

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-Gen-4-won-t-stay-in-eco-or-auto-eco-whe...

Any and all help would be greatly appreciated

[EduardoN]

Hi @Anbessa0408,

Thank you for reaching out to this community. I understand that your Nest Learning Thermostat (4th gen) is set with daily Comfort and Sleep schedules for the entire week. You expected it to switch to Eco mode when no presence is detected or when your phone is away, but your energy analysis shows that it's consistently following the schedules even when you've been away for days. I appreciate the time you spent performing the troubleshooting steps mentioned in the thread. I'm happy to help!

I'd like to share some steps you can check in the Google Home app to see if that resolves the issue.

• Open the Google Home app.
• Tap your thermostat.
• Tap Settings.
• Tap Presence sensing
• In this section, please confirm that "Allow this home to use phone locations" is enabled.
• Also, confirm that "Phone locations" is enabled.

Please feel free to share any additional details you think might be relevant.

Best regards,
Eduardo

[Anbessa0408]

Hi Eduardo,

Thanks for the response. Confirmed that I’ve done all those steps and it still isn’t working as expected.

[EduardoN]

Hi @Anbessa0408,

Thank you for taking the time to complete the previous steps and for the feedback that it's not working as expected. Because of this, I'd like to provide some additional troubleshooting steps.

• Verify that your Nest Learning Thermostat (4th gen) is connected to Wi-Fi.
• Check for any interference between your thermostat and your router.
• Please uninstall and then reinstall the app.
• Clear the cache for the apps on your phone.

Keep me in the loop, and I can assist you with next steps.

Best regards,
Eduardo

[Anbessa0408]

Checked and tried all of this but still no luck

[EduardoN]

Hi @Anbessa0408,

Thanks for letting me know the results of the troubleshooting steps I recommended earlier. Regarding this, the team would like to learn more about this issue. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,
Eduardo