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Nest heatlink

Newmarket1972
Community Member

‎03-17-2025 05:44 AM

Hi there my heatlink if failed to connect Internet is work and also have a blue light on the box 

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GabrielaG
Community Specialist
Community Specialist

‎03-20-2025 04:14 PM

Hi @Newmarket1972,

 

Thanks for reaching out to the Google Nest community. I'm sorry to hear your Nest Heat Link is not connecting to the internet, but there's no need to worry; I'm happy to help you right now.

To get a better understanding of the situation, please help me out by answering the following questions:

  • What type of Nest Thermostat do you have?
  • When did the issue first occur?
  • Do you have error codes on the screen of the Nest Thermostat or app?
  • Was the Nest thermostat moved to a new location?
  • Have you tried any troubleshooting steps? If so, can you list them?

Any additional details you can provide will be helpful.

 

Regards,

Gabriela

 

 

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