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Nest learning thermostat entry code is wrong

Golfer7
Community Member

The Nest app keeps telling me the entry code is wrong!! I have tried all the codes the thermostat has given but still keeps stating wrong entry code. Very frustrated. 

I have re- booted router, phone and thermostat. 

5 REPLIES 5

Jenelyn_O
Community Specialist
Community Specialist

Hi Golfer7,

 

Thanks for reaching out. I'd love to help. Could you please try to uninstall and reinstall your Nest app then do an Account Connection reset on your Nest Thermostat? To do this, go to Settings > Reset > Account Connection. Keep in mind that it will disconnect your thermostat to the app and to the Network. After that, connect your thermostat to the Network then proceed on adding it again to the app. 

 

Let me know how it goes.

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Jenelyn

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@Golfer7, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Jenelyn.

Regards,
Emerson

The Nest app will not load onto my Samsung Galaxy.S52. It.just keeps going g round and round. 

I should have purchased a Tado. This is driving me nuts. 😒

Jenelyn_O
Community Specialist
Community Specialist

Hi Golfer7,

 

We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

 

Best,

Jenelyn