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Nest thermostat no network

Bassman1991
Community Member

My nest thermostat will not reconnect to the wifi. Nothing has changed. I have done resets and typed in the network and nothing works. I have even added the mac address in the router and it still won't connect. Thoughts?

3 REPLIES 3

EmptyNester
Silver Product Expert
Silver Product Expert

Hello,  How old is the thermostat?   You probably already tried this but did you cycle the power on both your modem and Wifi router?

I see you posted this in the camera and doorbells forum.  I'm going to try and move this over to the Thermostats forum so you might get more helpful answers

Thanks. Its only about 3 years old

EmptyNester
Silver Product Expert
Silver Product Expert

Hmmmm,  I think your best bet is to open a support ticket so you can speak with an actual Google tech person.  Here is the link you need.  Once you answer the questions  you will have the chance to speak with someone via chat or phone call.   

https://support.google.com/googlenest/gethelp