10-30-2022 07:27 AM
Help, my nest thermostat selection wheel has stopped working. The dial turns but nothing on the screen moves I can only press the button which is no help. It has also disconnected from my wifi so I am completely stuck now. I’ve tried restarting it but that doesn’t make a difference. It’s only 5 years old so will be very disappointed if I need to buy a new one.
10-30-2022 03:22 PM
Maybe the battery is low. You can try remove the Nest from base and use a phone charger with micro usb cable and charge it for a few hours see if that helps.
Do you have a C wire connected?
10-30-2022 11:38 PM
Hello, thanks for the reply. Yes it has a cable plugged into the back of it. It was working fine until this week when it ha now stopped responding to a turn if the dial. It has also lost its connection to my wifi so I am completely unable to control my heating now.
11-03-2022 11:08 AM
Hey there,
Thanks Houptee for the helpful reply.
I wanted to follow up and see if I could be of any help. I found an article with more details if your device is showing offline. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
11-04-2022 12:18 AM
Thanks Jake but I have spoken with a lady on the helpline and there is nothing they can do. It is only 5 years old but its completely unresponsive when turning the dial which is rendering it totally useless. I will have to buy a new thermostat but will not be purchasing a Nest again as in my opinion 5 years is not an acceptable lifespan.
11-04-2022 04:01 PM
Hi folks.
Thanks for the assistance, @Jake.
@Burkey89, I'm sorry to hear about the issue that you're experiencing with your Nest thermostat. I know how important it is to you to control your heat, but the Nest Learning Thermostat's 3rd generation standard warranty lasts for 2 years. Please take a look at this article about warranty, safety, and regulatory information.
You may also visit https://goo.gle/2NXcnMq to see if there are on-going promos for Google Nest thermostat in your country. I hope you understand.
Best regards,
Mark
11-07-2022 06:03 PM
Hey there,
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
Thanks,
Archie