Hi rvanden,
Thanks for reaching out. I understand your Nest Thermostat isn't staying online, and I know this can be frustrating. Don't worry, I'm here to help!
To better understand the case, please answer the following questions:
- What Nest thermostat model do you have?
- "Does the thermostat display show any error codes or messages?
- How far away is the thermostat from the router?
- What's the software version of your thermostat?
I look forward to your response.
Regards,
Manuel
