Nest thermostat won't start after changing batteries

[Jewhitehill]

This evening my Google home device told me the batteries are low on my nest thermostat. I pulled it off the wall at which time it was working changed the batteries and now it will not turn on. The batteries are brand new out of the box and I have tested them and other devices and they are working. I also checked the breakers and everything is fine.

[Jewhitehill]

I finally got it to come back on, not sure how I was rolling the batteries in the battery slot and it came back on.

[Patrick_Caezza]

Sounds like the batter contacts are dirty. I see this with lots of different battery-operated devices

[aatienza]

Hey Jewhitehill,

I'd like to jump in here and check if you've seen Patrick_Caezza's response. Let us know if you need more help by replying to this thread.
 

Thanks,

Archie

[Jewhitehill]

Yes the contacts are clean.

[Jenelyn_O]

Hi there,

Chiming in — I just want to confirm if you're still encountering the issue. Please let me know, as I'll be willing to assist you. 

I appreciate your help, @Patrick_Caezza, and Archie.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn

[Jewhitehill]

I'm not having the problem, I'm not sure what the problem was but it is working now.  

[Jenelyn_O]

Hey Jewhitehill,

I'm glad that there's no underlying issues with your Nest Thermostat. The problem before might be caused by the batteries not properly inserted or its battery tab wasn’t removed. If you have any questions or concerns, please let me know. Otherwise, I'll be locking this thread after 24 hours. 

I appreciate your help, Archie, and @Patrick_Caezza.

Best,

Jenelyn