Nest thermostat

[Indi]

My nest thermostat is connected to the wifi but the Google home and nest app is saying it's offline. 

I've reset the WiFi on thermostat and still says offline. 

I think is have nest thermostat 2nd gen. 

[Jenelyn_O]

Hi Indi,

Thanks for posting in the Google Nest Community forum. 

The Nest Thermostats disconnect to the Wi-Fi if it experiences low battery issues. The wires connected to the thermostat help to fill the needed voltage in a period of time to reconnect to the Wi-Fi. 

Check out this guide:

• For Nest Learning Thermostat and Nest Thermostat E
  1. Remove the thermostat from the Nest app
  2. Go to the "settings" of the actual device and look for "reset" then select "account connection". 
  3. After resetting, reconnect your thermostat to your Wi-Fi then add it back to your account.
• For Nest Thermostat 2020
  1. Remove the thermostat in the Google Home app.
  2. Go to the settings of the actual  device then look  for a factory reset. 
  3. The thermostat will say "continue to set up to the Google Home app” after reset.
  4. Add the thermostat back to your account.

Best,

Jenelyn

[Jenelyn_O]

Hi Indi,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi Indi,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn