Nest usage down but bill the same?

[karlsmith]

Hi everyone,

My January Nest Home Report says that my energy usage was down by -65 hours (about 25%) compared with December. But my smart-metered bill hasn't substantially changed. 

Hive (!) mind, how is this possible?

[Jenelyn_O]

Hi karlsmith,

Thanks for reaching out — I'm sorry for the delay. I just want to follow up if you're still experiencing the issue. Please let me know, as I'll be willing to assist you from here.

Best,

Jenelyn

[Jenelyn_O]

Hello karlsmith,

I wanted to follow up if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn