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No temp display

Ll47
Community Member

‎12-29-2024 03:11 PM

Had to reset phone to factory. Thermostat in hall says connected and app has my information but on home page no temperature displays. I did reset and did nothing. How can get temp to show on app

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virnab
Community Specialist
Community Specialist

‎01-06-2025 04:42 PM

Hi Ll47,

 

Thanks for reaching out to our community.

I’m sorry to hear that after performing a factory reset on your mobile device, you couldn’t continue getting the temp to show on the app, even though your thermostat in the hall says connected and the app has your information. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

  • Could you please let me know the model of your Nest thermostat?
  • Are you getting any error code on your app?
  • Are you using the Nest or Google Home app?
  • Is it up to date with your thermostat device?
  • What mobile device are you using to set up your thermostat?

Thanks for your attention; I will be looking forward to your kind response.

 

Best regards,

Virna

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