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Not following the schedule

Porsche0911
Community Member

4 weeks ago

This is horrible that Google stopped support on a working thermostat only to force people to purchase a new version that doesn't preform the basic functions a programmable thermostats should do.

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1 REPLY 1

jenniffert
Community Specialist
Community Specialist

3 weeks ago

Hi Porsche0911,

 

Thanks for reaching out in the community! I understand that you're having difficulty with your new Nest Thermostat since it's not performing its basic functions or following your schedules. It's understandable that you feel that way, as you replaced your old thermostat that you were already familiar with. No worries, I’m here to help!

To better assist you, I’d like to ask for the following information:

  • What is the specific model of your Nest Thermostat? Here’s a helpful article about how to identify your thermostat model.
  • Is the schedule issue consistent or does it only happen at certain times of the day?
  • Are you using the Nest or Google Home app to control your thermostat?
  • Is this scheduling issue specific to heating, cooling, or does it affect both modes?
  • Could you specify what other functions are not working as expected?

I look forward to your response.

 

Best regards,

Jenniffer

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