Notification

[Mystified]

I received a notification on my phone. It indicated my Nest generation 3 needs to be replaced due to the battery. My thermostat and my app show no error codes and no messages. The power is spot on. The connection is spot on. 

Has anyone been receiving any mysterious notification?

[aatienza]

Hey Mystified,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Is this the first time you received this notification? Did you make any changes to your thermostat settings? What is the power reading of your Nest Thermostat? You can find this information by going to Settings > Technical Info > Power. Also, what country are you located in?

Looking forward to your response.

Thanks,
Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie