Request for Nest Learning Thermostat (2nd Gen) Trade in Offer

[zaii1955]

Hello,

I am a long-time Nest user and recently learned about the trade-in program offering a $130 credit toward the new Nest Learning Thermostat (4th Generation) for eligible owners of 1st or 2nd gen models.

I have a Nest Learning Thermostat – 2nd Generation, and I believe I qualify for the offer, but I have not received the promotional email.

Here is my device info:
• Model: Display 3.4
• Software version: 6.3-5 
• Serial Number: 09AC**************
• Device ID: 18B43000000C9A7B8

Could you please check my eligibility and resend the promo code or unique redemption link?

[Torsten2]

I'm felling kinda screwed i just got my thermostat less than 2 years ago.

[Frankc11545]

Same here. It’s just nuts that a thermostat in the past was not replaced for the life of the home. Now, you pay at least 10 times as much for a thermostat and it becomes obsolete within 5 years (at the most). Oh yeah it has smart functions you’re accustomed to that they take away. Let’s have a thermostat you have to manually change when it was functioning well via internet connection.  Why not at least have it controlled via WiFi? 

[markbenz71]

Totally fair request if you meet the criteria as you can see on P999 Game, the promo should definitely apply. Sometimes those emails get missed or filtered, so a manual check like this is the right move. Hope they get back to you soon!

[EduardoN]

Hi there!

Thank you very much for contacting this community! I completely understand the situation that has arisen since it was announced that some users were eligible for a discount to purchase the new Nest Learning Thermostat (4th gen), but for some reason, they haven't received the email. For this reason, the appropiate team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

It's completely understandable that this situation has caused frustration, as the discount was intended to help users who still have the Nest Learning Thermostat (1st and 2nd gen) to upgrade and get the best possible service with these thermostats.

Keep me posted.

Best regards,
Eduardo

[dmrouze]

I have 3 Gen 2 installed in two locations. Did you get any feedback or a discount code for Gen 4s?