Returns label not scanning

[Meash]

My nest stopped working and was offered a replacement with hold on the costs until they received the faulty one.

I tried this at 3 locations and this would not scan I then received another shipping label and again this will not scan and again tried multiple DHL locations.

I am getting passed from pillar to post, had 4 very lengthy online chats, had promises of resolving with no such email being received there is zero help I have spent so many hours and if they do take this money I will be in so much financial hardship as single working parent I am tearing my hair out

[Markjosephp]

Hello Meash,

Oh no! I'm sorry you have to experience this. I understand that you were upset and frustrated by the lengthy conversations, and I want to assure you that this is not the standard of service that we strive to provide.

We would want to look into this more thoroughly and attempt to put things right. In order to get things moving, could you provide us with one or more of your support ID numbers?

Regards,
Mark

[Meash]

<span;>0-0889000035212
<span;><span;>0-7353000035003
<span;>7-2103000035321
<span;>1-4380000035114

[Markjosephp]

Hi Meash,

Thank you for your patience with us and for your response. I checked the case ID numbers, and it looks that we got the returned device on Friday. Regarding it, you ought to receive an email confirmation; in case you have any inquiries, don't hesitate to get in touch with us.

Warm regards,
Mark