Still Waiting for Google Code on their Discontinued Nest Support

[LouGeezer]

Google has unilaterally decided that the equipment we purchased will lose its functionality, so we have to buy more equipment. While Google has repeatedly promised to send a discount code to those of us who bought Nest instead of Google, no code has been emailed.  

I need that discount code. Or I need a way to join the Class Action lawsuit to break up Google.

[Derickf]

Hi @LouGeezer,

Thanks for reaching out to the community! I’m sorry to hear that you didn’t receive the email about upgrading your current Nest Thermostat to a newer one with a promotion code. I understand how concerning this is for you. Don't worry, help is here.

Before we move forward, I need a little more information:

• Where are you located?
• What is the model of your thermostat?
• Is the device active on your Nest account?

Once you provide this information, I'll be more than happy to assist you.

Best regards,

Derick.

[to221w6]

Derickf, I have the same issue. Looking for a code I have not received. I have a Gen 1 and would like to order that Gen 4 so I can schedule my electrician to change it out. Thank you.

I am located in Cheney, WA, have a first generation item and yes it is active on my account. 

Can you help?

[Pissedclient1]

Please somebody get a class action, I've spent hours and hours on the phone with this BS outsource support and still can't get my issue resolved. Google really needs to handle this and as a shareholder I am not happy

[Derickf]

Hi @Pissedclient1,

Thanks for reaching out to the community. I’m sorry to hear about the experience you had with previous support interactions. I understand how concerning this must be. I’m happy to assist.

• Could you provide the case number from your prior support interactions so we may review the full history?

I'll be waiting for your reply.

Best regards,

Derick.

[Pissedclient1]

Hi Derick,

See below for case numbers. I also was able to find Paul Gojenola's (Hardware VP for Nest/Fitbit/Pixel) direct phone number online and was texting him with no resolution. I also emailed the support email addresses for google's support, India Grievance, Google's press, Google's legal team, etc... I am tempted to just mail Paul my thermostat directly to his residence in *** to see what he can do since the outsourced support is worthless. 
3-8899000040080
7-8883000038856

7-7706000039986

7-7706000039986

5-5264000039303

9-8525000038817

1-1032000039655

1-9918000040166

2-1327000040224

[Derickf]

Hi folks,

Thanks for your reply. I appreciate the information you provided.

The team would like to know more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Derick.

[Pissedclient1]

I would love to join a class action... By the way, the VP of Google's hardware division has his working cell number listed on google. Just search "Paul Gojenola emal" on google and his cell pops up right at the top. He even kind of responded to me