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Stop changing my thermostat!

Fckngbs
Community Member

Already called Reliant to ask they u enroll me form rush hour rewards and it’s still happening. Really pissing me off. Google support number is defunct. Links push me to these worthless forums. **bleep**ing pathetic. 

3 REPLIES 3

Jenelyn_O
Community Specialist
Community Specialist

Hi Fckngbs,

 

Thanks for reaching out. I'm sorry for the trouble this may have caused you. You can follow the steps below to unenroll in the Rush Hour Reward Program:  

 

On a computer

  1. Sign into the Nest Renew portal.
  2. Choose the home with the Nest Renew subscription that you want to cancel.
  3. At the top right, click the Google Account icon.
  4. Verify that the Google Account shown is the one you used to enroll in Nest Renew for the account you wish to cancel.
  5. Tap Settings › Cancel (next to your Nest Renew ID number).

On a mobile device

  1. Sign into the Nest Renew portal.
  2. Choose the home with the Nest Renew subscription that you want to cancel.
  3. At the top right, tap the Google Account icon.
  4. Verify that the Google Account shown is the one you used to enroll in Nest Renew for the account you wish to cancel.
  5. At the top left, tap Menu E.
  6. Next to the home address, tap the down arrow y
  7. A list of homes that are connected to Nest Renew will appear. Choose the home with the Nest Renew subscription that you want to cancel.
  8. Tap Settings > Cancel (next to your Nest Renew ID number).

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi Fckngbs,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi Fckngbs,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Best,

Jenelyn