System Stopped Heating Notice

[Seb_C]

We installed the thermostat several months ago and have gotten a couple of notices saying "Your system briefly stopped heating several times."
I love that it gives us this notice, but is there any way to get the notice more timely? The emails come ~2 weeks after the first incident in a series, and I would rather know within a day of that happening.

[EdwardT]

Hi Seb_C,

Thanks for reaching out. I understand that getting these alerts earlier would be helpful. Usually, you'll get an alert within a week if your thermostat detects an issue that should be fixed soon. You could click on this link to learn more about this.

Thanks,

Edward

[MelbaDT]

Hey there, 

Checking back in should you have more questions about this. Let us know by replying to this thread.

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba