12-11-2022 01:15 AM
Hi. I have nest from 3 month and l thing it's something wrong with power supply to my nest. After 3 month nest showing my notifications battery low. How is that possible when it's connect to socket all the time. I use nest stand. I try another cable and it's still thesame. After manual charging battery (around 2h) stay active for not even 24h. But still it's offline. Any advice?? Thank you
12-15-2022 08:10 AM
Hello Sewer1,
I'm sorry for the trouble this may have caused you. It appears that your thermostat is not holding a charge — let's see what's going on.
Could you tell us what type of Nest Thermostat you have? Are you getting any message codes? Also, please check the power readouts from the technical info settings.
I'll look forward to your response.
Thanks,
Mark
12-15-2022 10:41 AM
Hi. I spoke with Google support and they say it's problem with display. I exchange allready for new one. Again learning 3th generation l hope will work. I'm not expert but in technical info/power showing me
battery 3.926V
Vusb 5.11V
Vin 0.00V
Lin 200mA
Why vin it's 0? On you tube movie showing around 40V. For me showing 0 on old and new.
12-18-2022 10:30 AM
We are having the same problem and similar readings. Any updates on what needs to be done?
12-18-2022 10:33 AM
Hi Mark
We are having the se issue with our thermostat same readings a sewer below. We really need to get this sorted to get our heating controlled. We have a baby and temperature has been so cold se we need to ensure we keep the temperature moderated.