01-19-2023 04:25 PM
I need three thermostats in my house. I connected the first one and it used one of my nest protects as the assisting device. I’ve tried to set up both of the other thermostats and it says that it can’t connect to the assist device which now always defaults to the first thermostat. Is there a way to change the assisting device back to my protect?
01-24-2023 04:34 PM
Hey Jenny29,
I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you try these steps and let us know how it goes? Create a new home structure and add your new thermostat there. Check out this link for additional help.
Thanks,
Archie
01-25-2023 05:56 AM
Hi Archie,
setting up a new home is not a solution? I’m trying to get all thermostats on the same home. Do you know how to switch the assisting device? The protects work great at assisting…
03-06-2023 10:44 AM
Hi there,
Chiming in — I'm sorry for the delay. I'd love to know more about it: do you receive a specific code about assisting device messages? Could you please check if your Nest Thermostat has 3.8 above battery V? Also, you can try these steps below to troubleshoot issues about assisting devices:
I appreciate your help, Archie.
Best,
Jenelyn
03-09-2023 10:58 AM
Hello Jenny29,
How's it going? Did the steps help?
Thanks,
Jenelyn
03-13-2023 10:47 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake